Skip to main content
The Documents section of your tenant dashboard holds all the official documents associated with your tenancy. This includes your lease agreement and any other documents that the Shelta team uploads on your behalf. You can view and download these documents at any time directly from the platform.

​
What documents will you find here

Shelta Asset stores the following types of documents in your account:

Lease agreement

Your signed rental agreement for the property. This is the primary document governing your tenancy, including rent terms, duration, and obligations.

KYC and identity documents

Documents associated with your KYC verification process, where applicable, that the Shelta team has recorded against your account.

Tenancy-related documents

Any other official documents linked to your tenancy — such as addendums, notices, or records generated by the platform during the course of your lease.

Property documents

Documents associated with the specific property you are renting, such as inspection records or property-level certificates, where relevant.

​
How to view and download a document

1

Go to Documents

From your tenant dashboard, select Documents from the navigation menu.
2

Find the document you need

Your documents are listed with the document type, upload date, and the property they relate to. The most recently added documents appear at the top.
3

Click to download

Select the document you want to open. The platform will generate a secure, time-limited download link and open the document for you.
Document download links expire after 1 hour. If you click a link and receive an error, return to your Documents page and click the document again to generate a fresh link.

​
Document status

Each document in your list may show a status reflecting where it is in the document lifecycle — for example, whether it has been finalised or is pending review. The Shelta team manages these statuses on your behalf.

​
How documents are added to your account

You cannot upload documents yourself through the tenant portal. Documents are added to your account in one of two ways:
  1. Generated by the platform — your lease agreement is automatically created and stored when your tenancy is set up.
  2. Uploaded by the Shelta team — the Shelta operations team may add documents to your account as part of managing your tenancy or following a specific request.
If you believe a document is missing from your account or you need a specific document that is not shown, contact the Shelta support team. See the Support page for how to reach us.

​
Keeping your documents safe

We recommend downloading and saving copies of important documents — particularly your lease agreement — to a secure location of your choice. This ensures you always have access to your records, regardless of platform availability.