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Know Your Customer (KYC) verification is a mandatory step before you can invest on Shelta Asset. It allows us to confirm your identity, meet regulatory requirements, and protect all investors on the platform. You cannot access the equity marketplace, make investments, or book property inspections until your KYC is approved.

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KYC statuses

Your KYC status moves through the following stages:
StatusMeaning
Not submittedYou have not yet filled in the KYC form.
SubmittedYour details are under review by the Shelta team.
ApprovedYour identity has been verified. The marketplace is now open to you.
RejectedYour submission could not be verified. A reason is provided. You can edit and resubmit.
KYC review takes 2–3 business days. You will receive an email notification when a decision is made.

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Individual KYC

The individual KYC form is divided into four sections. Complete all sections in order before submitting.

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Step 1 — Personal details

1

Full name

Your full name is pre-filled from your signup details and cannot be edited here. If it needs to be corrected, contact support.
2

Date of birth

Enter your date of birth. You must be at least 18 years old to invest on Shelta Asset.
3

Gender

Select Male, Female, or Prefer not to say.
4

Phone number

Your Nigerian mobile number is pre-filled from signup. It is displayed here for confirmation and cannot be changed on this form.
5

Marital status

Select Single, Married, or Other. If you select Other, specify your status in the text field that appears.
6

Nationality and state of origin

Select your country from the nationality dropdown. Once a country is selected, choose your state or region of origin from the second dropdown.
7

Residential address

Enter your full current home address.
8

Office or business address

This field is optional. Enter it if it differs from your residential address.
9

WhatsApp number

If your WhatsApp number differs from your registered phone number, enter it here. This field is optional.
10

Preferred contact modes

Select one or more contact methods: Email, Phone Call, WhatsApp, or SMS. At least one is required.

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Step 2 — Profession

Select the option that best describes your current occupation. Additional fields appear based on your selection.
Provide the following:
  • Company or business name (required)
  • Work email address (required)
  • Business or office address (required)

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Step 3 — Documents

Upload clear, readable copies of your identity documents. Accepted formats are PDF, JPG, and PNG, with a maximum file size of 5 MB per file.
1

Select your ID document type

Choose from:
  • NIN Slip (National ID)
  • International Passport
  • Driver’s License
  • Voter’s Card
2

Upload your government-issued ID

After selecting the document type, click the upload area to select your file or drag and drop it in.
3

Upload sponsor ID (students only)

If your profession is Student, also select a document type for your sponsor and upload their government-issued ID.
Ensure the document is not expired and that all four corners, your photo, and the document number are clearly visible. Blurry or cropped images may result in rejection.

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Step 4 — Next of kin

Provide details of a person to be contacted in your name. All fields are required except Other Names.
  • First name
  • Last name
  • Other names (optional)
  • Relationship — e.g. Spouse, Sibling, Parent
  • Phone number (Nigerian mobile)
  • Email address
  • Residential address
  • Government-issued ID — upload a copy of your next of kin’s NIN slip, passport, or driver’s license

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Submit your KYC

After completing all four steps, click Submit KYC. You will receive a confirmation email acknowledging receipt of your submission. The Shelta team reviews your details within 2–3 business days.

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Corporate KYC

If you are investing on behalf of a registered company, complete the corporate KYC form in addition to your individual KYC. Both submissions are required for corporate investors.
You can access the corporate KYC form from within the individual KYC page — look for the Investing as a company? prompt at the top of the page.
The corporate form is split into three sections:
1

Company details

Provide the following about your company:
  • Registered company name (required)
  • CAC RC number — your Corporate Affairs Commission registration number (required)
  • Tax Identification Number (TIN) — optional
  • Registered business address (required)
2

Directors and signatories

List all company directors. For each director, provide:
  • Full name — surname first (required)
  • Government-issued ID — optional, but upload where available
Use Add Director to add more entries. At least one director is required.
3

Company documents

Upload your CAC Certificate of Incorporation or business registration document. PDF is preferred, maximum 5 MB.Click Submit Corporate KYC to complete.
Ensure your individual KYC is also submitted before or alongside your corporate KYC. Corporate KYC review also takes 2–3 business days.

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After you submit

Once you submit your KYC, your status changes to Submitted and the Shelta team begins their review.

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If your KYC is approved

You receive an approval email. Your investor dashboard unlocks access to:
  • The equity marketplace — browse and invest in available properties
  • Property inspections — book viewings for listings you are interested in
  • Investment and portfolio management
After approval, go to your dashboard and select Marketplace to browse available equity listings and begin investing.

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If your KYC is rejected

You receive a rejection email with a reason. The reason is also displayed on your KYC page inside the dashboard.
1

Review the rejection reason

Read the note on your KYC summary page carefully. Common reasons include an unreadable document, a mismatch between your name and ID, or a missing required field.
2

Click Edit and Resubmit

On your KYC summary page, click Edit & Resubmit. Your previously submitted details are pre-filled so you only need to correct what is flagged.
3

Make your corrections and resubmit

Update the relevant fields or re-upload clearer documents, then submit again. The review process restarts with a fresh 2–3 business day window.
Once your KYC is approved, it cannot be edited. If you need to update your details after approval, contact support.

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Viewing your submitted KYC

After submission, your KYC page shows a read-only summary of everything you provided, organised into four sections: Personal Details, Profession, Documents, and Next of Kin. The current review status is shown at the top of the page. If your KYC is still under review, you can still view your submission but cannot edit it until a decision is made — unless you click Edit Submission to make corrections proactively.