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Every payment you make as an investor on Shelta Asset is recorded and accessible from your dashboard. Your payment history shows the equity purchases you have initiated, along with the status of each transaction, the amount paid, the property the payment relates to, and a Paystack reference you can use when raising a support query.

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Where to find your payment history

1

Log in to your investor dashboard

Go to app.sheltaasset.com and sign in to your account.
2

Open Payments

In the sidebar, click Payments. Your full transaction history loads in reverse chronological order, with the most recent payment at the top.
3

Browse or paginate

If you have many transactions, use the pagination controls at the bottom of the list to move between pages. Each page shows up to 10 transactions by default.

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What each payment entry shows

Each row in your payment history includes the following information:
FieldWhat it means
TypeThe kind of payment — for landlords, this is always EQUITY PURCHASE
AssetThe name and asset code of the property the payment was for
AmountThe amount paid, displayed in naira (₦)
StatusWhether the payment succeeded, is pending, or failed (see below)
DateWhen the payment was initiated
Paystack referenceA unique transaction ID you can quote when contacting support

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Payment statuses

The payment has been initiated but not yet confirmed. This status appears immediately after you complete the Paystack checkout and while the platform is waiting for Paystack to confirm receipt of funds.Most payments move out of PENDING within a few seconds. If a payment stays in PENDING for more than a few minutes, note your Paystack reference and contact support.
A PENDING payment does not mean your equity position has been created yet. Equity is only allocated once the payment moves to SUCCESS.
The payment was received and confirmed by Paystack. Your equity position in the asset has been created and is now visible in your portfolio.If you see a SUCCESS status but cannot find the corresponding equity position in your portfolio, wait a few minutes and refresh. If the issue persists, contact support with your Paystack reference.
The payment was not completed successfully. Common reasons include a declined card, insufficient funds, or a network error during checkout.A FAILED payment does not affect your account standing. You can return to the marketplace and initiate a new investment for the same property if equity is still available.
Do not initiate multiple payments for the same property in quick succession if your first payment is still showing as PENDING. Wait for the status to update before trying again, or contact support if you are unsure.

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How amounts are displayed

All amounts in your payment history are shown in naira (₦).

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Finding your Paystack reference

Your Paystack reference is a unique identifier for each transaction. It is shown in the Paystack reference column of your payment history. It looks like this: 
SRA-INV-1714000000000-ABC123
You will need this reference if you:
  • Contact support about a payment issue
  • Want to cross-check a transaction with your bank statement
  • Need to verify a payment with Paystack directly
Screenshot or copy your Paystack reference immediately after completing a payment, so you have it handy if you need to follow up with support.

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Frequently asked questions

Equity allocation happens automatically once Paystack confirms the payment. There is usually a delay of a few seconds between the payment being confirmed and the equity position appearing in your portfolio. Refresh your portfolio page. If the position is still missing after 10 minutes, contact support and share your Paystack reference.
If your bank account was debited but the payment shows as FAILED on the platform, contact your bank and also reach out to Shelta Asset support with your Paystack reference. Paystack handles the reconciliation process and any refunds where applicable.
Your payment history shows outgoing payments you have made — specifically equity purchases. Rental income disbursements are tracked separately in the Disbursements section of your portfolio. Go to your portfolio, open the relevant equity position, and view the disbursement history there.
Your full payment history is available from the date you first invested on the platform. No records are deleted.